Humane, the startup that made headlines with its AI Pin, has announced on Tuesday that HP is acquiring most of its assets for $116 million. As part of this deal, Humane is immediately discontinuing the AI Pin, a device that was marketed as a smartphone alternative. If you own an AI Pin, here’s what you need to know about the shutdown and what HP plans to do with Humane’s technology.
AI Pin Will Stop Working Soon
If you have purchased an AI Pin, it will continue to function until February 28, 2025, at 12 p.m. PST (3 p.m. ET). After this time, AI Pins will no longer connect to Humane’s servers, which means they will lose key features like calling, messaging, AI interactions, and cloud access. The only offline functions, such as checking the battery level, will still work, but anything that requires internet connectivity will stop.
What AI Pin Users Need to Do
Humane is urging all AI Pin users to back up their photos, videos, and other important data before the shutdown date. Once the servers go offline, any stored data will be permanently deleted. The company will also disband its customer support team on February 28, so users will no longer have official assistance after that date.
Refund Policy
Humane has confirmed that only customers who bought an AI Pin in the last 90 days before the shutdown announcement are eligible for a refund. Refund requests must be submitted by February 27, 2025. If you have an active Humane subscription that extends beyond February 28, the company will issue a prorated refund. Customers who were waiting for replacement charging cases due to a previous recall will automatically receive a refund for the cost of that accessory after February 28.
What Went Wrong for Humane?
Humane had ambitious plans for the AI Pin, positioning it as a futuristic alternative to smartphones. However, after launching in April 2024, the device faced harsh criticism from reviewers and early users. Some of the biggest complaints were poor performance, limited functionality, and an unreliable AI assistant. High-profile reviewers, including MKBHD, even called it one of the worst products they had ever tested. In addition, safety concerns led to a recall of the AI Pin’s charging case due to battery fire risks. By the summer of 2024, returns had started outpacing sales, and the company had to drop the AI Pin’s price by $200 in October to try and boost interest.
HP’s Plans for Humane’s Technology
HP is not acquiring Humane just for the AI Pin. Instead, it is bringing on Humane’s engineers, product managers, and intellectual property to form a new division called HP IQ. This group will focus on integrating artificial intelligence into HP’s future products, including personal computers, printers, and smart office solutions.
Additionally, HP has acquired Humane’s CosmOS AI operating system, which was originally developed for the AI Pin. Humane had been exploring ways to adapt CosmOS for other devices, such as cars, smart speakers, TVs, and Android phones. HP might use this technology to expand AI capabilities across its product ecosystem.
The End of Humane’s AI Pin Journey
Humane’s journey has come to an abrupt end, but HP’s acquisition suggests that its technology may still play a role in future AI-driven devices. For AI Pin owners, however, this is the final chapter. If you have an AI Pin, make sure to back up your data and check if you’re eligible for a refund before February 27, 2025.
Would you have wanted to see the AI Pin succeed? Let us know your thoughts on this bold but short-lived attempt to reshape personal technology.
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