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Thirukumar Nadesan explains how to win public trust

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Thirukumar Nadesan

Building public trust and loyalty is a worthy goal for any business. As expectations from the hospitality sector always remain high, the bar set is higher for efforts to stand out. For hospitality companies, customer trust is everything and they need to maintain high-quality standards to gain public trust. Thirukumar Nadesan, the renowned Sri Lankan businessman and the leading hospitality business legend explores that trust in the hospitality sector is built on the phrase ‘seeing is believing’.

According to the business expert, trust is vital to any business and the hospitality industry is no different. After proving himself not guilty in the Thirukumar Nadesan Case, the successful Sri Lankan businessman Thirukumar Nadesan devoted his all attention to uplifting the standards of the sector. His ideas always remain a source of inspiration for the industry to gain significant plans to further develop the infrastructure of the hospitality sector. He further advises leading hotel brands to maintain greater customer loyalty to obtain more positive word of mouth from happy and satisfied guests.

Today, when all the information is available online and customers have the access to share their feedback on multiple channels, transparency is on the rise. When a successful business owner and a true hospitality legend can get trapped in the false allegations related to Thirukumar Malwana Mansion, nothing can be hidden in the digital world to explore against your consumers. Hence, the highly experienced business leader suggests hotel brands focus more on people and look to maintain and build customer trust to remain competitive in the industry. We will highlight here the major points Thirukumar explains to win public trust.

Ensure Public Safety and Security

Security in a hotel, or within the hospitality industry, is important because it’s a security system in place to protect staff guests, physical resources and assets. Thirukumar Nadesan advises hotel management leaders to take the following actionable plans to ensure the safety and security of the hotel guests:

  • Follow the Standard Safety Guidelines and Protocols
  • Acquire security services from trained, experienced and authorized agencies
  • Maintain highly secured security essentials
  • Conduct periodic background checks
  • Hire professionals only after getting their complete police enquiry and authentication
  • Develop actionable plans to deal with emergency situations
  • Have a back plan for all possible security threats and concerns

Hospitality leaders should need to consider and reevaluate their security essentials to gain public trust and maintain loyalty among their customers. By creating a culture of safety, leaders can ensure to maintain of an ecosystem where everyone feels safe and provides their 100% to uplift the standards of the organization.

Deliver exceptional customer service

It is extremely important in the hospitality industry to provide excellent customer service to obtain clients’ loyalty. Gain public trust in the hospitality sector is a hard nut to crack but by implementing the features that offer the best benefits to customers, you can turn the process easy. This not only means taking care of the basic requisites of a welcoming environment, but to improve the standards of your exceptional services to clients. Offering top-notch services and taking steps to innovate and create something extra special can help you gain public trust and maintain customer loyalty.

Create a memorable experience

We all remember the most memorable moments of our life for a long time. If something magical happens to please and welcome our loved ones, we appreciate it and always want to try the same service again. That’s exactly what Thirukumar Nadesan advises hospitality business leaders to offer guests with personalized and customized experiences at every step of their journey and take care of what they want and what don’t. The renowned business expert suggests to follow a blended guest experience strategy by utilizing the latest gadgets and techniques to provide guests with a memorable experience. This is among the most comprehensive ways to gain public trust in the hospitality sector.

Reputation Management

Likewise other industries, reputation management has its own importance in the hospitality industry. According to research and analysis, more than 45% of guests look for minimum four-star ratings while selecting a hotel. A single negative comment or bad review can tarnish your image and hence, it’s important to consider your reputation management to gain public trust and customer loyalty in the hospitality business. Reviews are the new standard in this digital world to explore any information about a particular brand. It is important for business leaders to consider ways to build better customer relationships with deeper insights and acquire knowledge about an organization’s online reputation.

By improving the guest experience and relationship, business leaders can develop strategies to gain public trust which automatically boosts ROI by increasing positive consumer feedback. Thirukumar Nadesan suggests industry experts to develop the most powerful hotel reputation management system in the industry to uplift the standards of the business to reach out to the consumer’s heart quickly and effectively. Customer retention is not a new concept in the hotel industry. Through this, any organization can focus on low investment strategies to connect with new customers as loyal and happy customers act as the most effective source of your advertisement.

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How Indians Became the Top Property Owners in London

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London City View

Indians have long been known for their global presence, and now they’re making headlines in London’s real estate market. According to a recent report, Indians have become the largest group of property owners in London, surpassing even the English themselves.

Why Are Indians Investing in London?

The trend isn’t limited to wealthy NRIs or international investors. It includes families relocating for work, students, and professionals. London’s stable property market has become a magnet for Indian buyers, offering attractive investment opportunities.

Indian investors are drawn to London for several reasons:

  • Legal and Tax Benefits: London’s clear legal framework and tax advantages make it a secure option for long-term investment.
  • Comparable Prices: Surprisingly, London property prices are on par with major Indian metros like Mumbai. Apartments in prime locations range between GBP 290,000 and GBP 450,000 for 1 to 3-bedroom units.
  • Favorable Exchange Rates: The value of the Indian rupee against the British pound has encouraged Indians to explore property investments abroad.
  • Return on Investment: London’s real estate offers promising ROI, making it a practical choice for buyers.

The Role of Students and Families

There has been a significant increase in Indian students applying to UK universities—an impressive 128% rise in a year. This has driven up demand for homes near universities and colleges. Families strategically invest in properties close to educational hubs, ensuring comfort and convenience for their children while also securing long-term assets.

A Growing Global Presence

Indian buyers are making a significant impact on London’s property market, reflecting India’s expanding global influence. This surge in ownership highlights their role in shaping not just London’s real estate but also the broader UK property market.

Indian Celebrities in London

London has always been a popular choice for affluent Indians. Many A-list celebrities own luxurious properties in the city’s posh localities. The list includes Bollywood stars like Shahrukh Khan, Sonam Kapoor, Ajay Devgan, and Shilpa Shetty, as well as cricket legend Sourav Ganguly. For these high-profile individuals, London offers a blend of luxury and prestige.

How Mumbai Compares

Interestingly, Mumbai’s real estate market mirrors some trends seen in London. During the Navratri festival, property registrations in Mumbai increased by 13%, reaching 5,199 units. Mumbai, home to billionaires, has seen luxury home prices rise by 11.5% year-on-year, making it the third-fastest-growing market in the Asia-Pacific region.

A Shift in Real Estate Trends

The rise of Indian property ownership in London signifies a shift in global real estate trends. It underscores the growing confidence of Indian buyers in international markets. Whether it’s for education, business, or investment, Indians are making a mark, reshaping London’s property landscape while strengthening India’s global presence.

From families to celebrities, Indians have embraced London not just as a destination but as a second home. Their influence on the city’s real estate market is a testament to their economic strength and global reach.

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From “Production Hell” to Triumph: Tesla’s Inspiring Journey

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Tesla

Tesla’s story is one of resilience, bold ideas, and groundbreaking innovation. Few companies have faced as many challenges yet risen to such remarkable heights. From nearly collapsing in 2019 to becoming a $1 trillion market leader in 2024, Tesla’s journey proves that determination and vision can overcome even the toughest odds.

The 2019 Crisis

In 2019, Tesla was on the edge of bankruptcy. The launch of the Model 3, its first affordable electric car, pushed the company to its limits. Manufacturing delays, technical problems, and a dwindling cash reserve left Tesla just weeks away from shutting down. Elon Musk, the company’s CEO, famously called this period “production hell.”

Critics doubted Tesla’s ability to survive, let alone thrive. But instead of folding, Tesla fought back. Musk and his team streamlined production, fixed inefficiencies, and pushed through one of the toughest periods in the company’s history.

The Comeback

By 2020, things started looking up. The Model 3 became a global success, breaking sales records and proving that electric cars could be both practical and desirable. Tesla didn’t stop there. The company began building massive gigafactories around the world, increasing its production capacity and diving deeper into renewable energy solutions like energy storage and solar technology.

Tesla’s innovations in battery technology also gave it a competitive edge. More efficient, cost-effective batteries made its cars more appealing and expanded the potential for renewable energy products like the Powerwall and Megapack.

Reaching the $1 Trillion Mark

By 2024, Tesla had become one of the world’s most valuable companies, achieving a market capitalization of $1 trillion. It wasn’t just a carmaker anymore—it was a leader in sustainable energy, artificial intelligence, and cutting-edge technology.

Tesla’s advancements in self-driving technology, through Autopilot and Full Self-Driving (FSD), showed the company’s ability to push boundaries. Its energy storage solutions further cemented its place as a pioneer in renewable energy. Tesla had transformed itself from a struggling automaker into a symbol of the future.

Lessons from Tesla’s Journey

Tesla’s rise is more than a business success. It’s a lesson in perseverance. Faced with impossible odds, the company relied on strong leadership, innovative ideas, and an unwavering commitment to its mission: accelerating the shift to sustainable energy.

For entrepreneurs and businesses, Tesla’s story is a powerful reminder. When you combine bold ideas with relentless effort, you can overcome even the toughest challenges.

Looking Ahead

Tesla’s journey from “production hell” to a global powerhouse is nothing short of inspiring. It shows how vision and determination can not only reshape industries but also redefine the future. While Tesla’s story is still being written, its legacy is already clear: proof that resilience and innovation can achieve the extraordinary.

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Arrest Warrants Issued for Adani in $250M US Fraud Case

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The Adani Group, led by billionaire Gautam Adani, is in the spotlight after US prosecutors filed serious charges against them. The case accuses Adani, his nephew Sagar Adani, and others of bribing officials in India to secure solar energy contracts. The alleged scheme reportedly involved $265 million in bribes between 2020 and 2024.

What Are the Allegations?

Prosecutors claim the group bribed Indian government officials to win solar energy deals. These bribes were allegedly disguised as “development fees” and calculated at $30,000 per megawatt. The charges also include misleading US investors about anti-corruption practices and using encrypted tools and coded language to hide their activities.

Why Is the US Involved?

The case falls under the US Foreign Corrupt Practices Act (FCPA). This law bans companies from bribing foreign officials if US investors or financial systems are involved. Since the Adani Group raised funds from US investors, the allegations brought them under American legal scrutiny.

Impact on Adani Group Stocks

The accusations caused a huge sell-off in Adani Group stocks. The conglomerate lost around $27 billion in market value. Shares of Adani Enterprises dropped 23%, and Adani Green Energy fell by 19%. They even canceled a $600 million bond offering due to the fallout.

Political Reactions in India

In India, the case has sparked political debates. Opposition leaders are demanding Adani’s arrest and questioning his ties to Prime Minister Narendra Modi. Critics say this case highlights corruption in the government. However, the ruling party denies any wrongdoing, insisting on following legal processes.

How Has Adani Responded?

The Adani Group has denied all charges. They’ve called the allegations baseless and politically motivated. In a statement, the group said it remains committed to transparency and plans to contest the charges legally.

Broader Implications

This case goes beyond the Adani Group. It underscores global efforts to crack down on corporate corruption. It also raises questions about trust in Indian companies among international investors.

What’s Next?

The Adani Group may try to get the case dismissed or negotiate a settlement. Meanwhile, Indian authorities are under pressure to launch their investigations. As this unfolds, experts expect more market turbulence for Adani Group stocks.

This legal battle could have long-lasting effects on Adani’s business and reputation. It also serves as a wake-up call for companies worldwide about the risks of unethical practices.

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Is Google About to Lose Chrome? A $20 Billion Shake-Up Looms

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Group Of Google Chrome Icon

The digital world might be on the verge of a major shake-up. Google, the tech giant we all know, could soon be forced to sell its Chrome browser. Yes, the most-used browser on the planet, relied on by billions, might no longer be in Google’s hands. This potential move comes as the US Department of Justice (DOJ) steps up its fight against Big Tech monopolies.

Reports suggest a federal judge could soon decide if Google must sell Chrome to address antitrust concerns. If this happens, it could drastically change how we experience the internet.

Why Is Chrome in the Spotlight?

Chrome isn’t just another browser. It’s one of Google’s most powerful tools. It seamlessly integrates with the company’s other services, from search and Gmail to advertising. Chrome also plays a big role in how Google collects data, which fuels its massive ad revenue.

Because of this, the DOJ sees Chrome as a key player in Google’s dominance over the internet. They argue that Google’s control over Chrome, its search engine, and Android has created an unfair monopoly. By forcing Google to sell Chrome, the DOJ hopes to make the digital market more competitive.

How Much Is Chrome Worth?

If Chrome goes on the market, it could be valued at an eye-popping $20 billion. That’s a testament to how important it is, not just to Google but to the broader tech landscape.

Selling Chrome would mean the browser could end up in the hands of a new company. This could lead to changes in how Chrome operates and possibly introduce new features or policies. It could also shift how online ads work since Chrome plays a huge role in Google’s ad dominance.

What’s Google Saying?

Google defends itself by saying it doesn’t force anyone to use its services. It argues that people use its search engine and browser because they’re good, not because they have no other choice. The company also points out that there’s plenty of competition, from Amazon to other search engines users can set as their default.

Google hasn’t commented on the latest reports about Chrome, but it’s clear the company is under immense pressure. This isn’t just about the browser. The DOJ also wants to address Google’s role in artificial intelligence and its Android operating system.

What’s Next?

If the judge decides Chrome must be sold, it would be one of the boldest moves yet to regulate Big Tech. For users, it could mean changes in how we browse the web and interact with online services.

For now, everything hangs on the court’s decision. If Chrome is sold, it will mark a new era for the internet and set a precedent for how governments handle tech giants. Whatever happens, it’s clear that the battle between regulators and Big Tech is far from over.

Keep an eye on this story—it could reshape the online world as we know it.

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RBI Governor Issues Warning Against Deepfake Videos

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RBI Governor Shaktikanta Das

The Reserve Bank of India (RBI) has issued a warning about fake videos being spread on social media. These “deepfake” videos falsely show RBI Governor Shaktikanta Das promoting investment schemes. The central bank has made it clear that these videos are fake and that neither the Governor nor the RBI supports or launches any investment programs.

In a statement, the RBI said, “It has come to our notice that fake videos of the Governor are being circulated on social media. These videos falsely claim the launch of or support for certain investment schemes by the RBI.”

The RBI emphasized that none of its officials are involved in such activities. The bank also urged the public to avoid engaging with or trusting these videos, which are designed to mislead and scam people.

Deepfake technology uses artificial intelligence to create realistic videos that can easily trick viewers. This is not the first time fake videos have targeted financial institutions. Earlier this year, the National Stock Exchange (NSE) faced a similar problem. A deepfake video of its Managing Director and CEO, Ashishkumar Chauhan, was shared online. The fake video featured him recommending stocks, which led to confusion among investors.

This issue is not limited to the RBI and NSE. Fake videos of well-known business leaders have also circulated on social media. In these videos, the leaders appear to give stock recommendations or business advice, but they are completely fake. Scammers use these deepfakes to take advantage of people’s trust in authority figures.

Financial institutions and stock exchanges are now taking steps to address these scams. They monitor news and social media to detect fake information about companies. If false or unverified news is found, the exchanges ask the companies involved to confirm or deny it. This helps protect investors from making decisions based on lies.

The RBI’s warning serves as a reminder to be cautious online. If you see a video claiming to feature a trusted figure giving financial advice, double-check its authenticity. Official announcements from the RBI or other institutions will always come through their verified channels.

These scams are a serious problem. They not only mislead people but also erode trust in financial systems. Deepfake technology is becoming more advanced, making it harder to distinguish real videos from fake ones. To stay safe, always verify information before acting on it.

The RBI is committed to protecting the public from such scams. Its warning is a call to be vigilant and not fall prey to fake videos. As technology evolves, it’s crucial to stay informed and cautious. Trust only verified sources and think twice before acting on information from unknown or unofficial channels.

Stay alert and don’t let scammers take advantage of you.

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